Last updated: June 2025
1. Introduction
Welcome to Manohar Roadlines (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information that you (“you,” “your,” or “User”) provide to us when accessing or using our website, services, and related applications (collectively, the “Services”). By using our Services, you consent to the practices described in this Policy.
2. Scope
This Policy applies to all personal data collected or processed by Manohar Roadlines, whether collected via our website (www.manoharroadlines.com), mobile applications, telephone, email, or in person. It does not cover personal information collected offline by third parties.
3. Information We Collect
3.1 Personal Information You Provide
- Account Information: When you register for an account or request a quote, we may collect your name, email address, phone number, company name, and billing/shipping address.
- Contact and Communication: If you contact us by phone, email, or via contact forms, we collect any information you provide in those communications (e.g., your questions, feedback, and other details).
- Quotation and Booking Details: When you use our freight or labor cost calculators, we may ask for your pickup/drop-off locations, phone number (for OTP verification), cargo details, and desired service date/time.
- Payment Information: To process payments, we may collect information you provide to third-party payment processors (e.g., credit/debit card details, UPI ID). We do not store full payment card data on our servers—payment processing is handled by PCI-compliant third-party gateways.
3.2 Information Collected Automatically
- Usage Data: When you visit or interact with our website, we automatically collect certain information about your device, browsing actions, and patterns, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Cookies and Similar Technologies: We use cookies, pixel tags, web beacons, and similar technologies to collect information about your preferences and browsing behavior. See Section 7 (“Cookies & Tracking Technologies”) for details.
3.3 Third-Party Sources
We may receive information about you from other sources, such as:
- Business Partners: When you use integrated services (e.g., logistics partners,mapping services) that share data with us.
- Public Databases & Social Networks: Basic professional details (e.g., business address, contact number) if you connect via social media or professional networks for transactions or support.
4. How We Use Your Information
We use personal information for the following primary purposes
4.1 To Provide & Improve Our Services
- Process and fulfill your freight, towing, and labor service requests.
- Verify your phone number via OTP for freight/labor cost estimates.
- Manage your account, bookings, and service history.
- Develop, test, and enhance our website, applications, and internal systems.
4.2 Communication
- Send transactional alerts (e.g., booking confirmations, shipping updates, OTPs).
- Respond to your inquiries, comments, or support requests.
- Provide customer support, dispute resolution, or billing inquiries.
- Share service-related announcements, policy updates, or security alerts.
4.3 Marketing & Promotions
- Send promotional offers, newsletters, and marketing communications (only if you opt in).
- Personalize marketing materials based on your preferences, location, or service usage.
- Analyze marketing campaign performance to improve relevance and targeting.
4.4 Safety, Security, & Fraud Prevention
- Monitor and prevent potential fraudulent activities, unauthorized access, or security threats.
- Verify user identity during OTP-based verification and account management.
- Enforce our Terms and Conditions and comply with legal obligations (e.g., government requests, audits).
4.5 Legal & Regulatory Compliance
- Fulfill record-keeping requirements (e.g., GST, tax, e-invoicing).
- Comply with applicable laws, court orders, or governmental regulations governing logistics and transportation.
- Protect our rights and investigate potential violations of our policies or Terms and Conditions.
5. Data Sharing & Disclosure
5.1 Service Providers & Partners
We may share your information with third parties who perform services on our behalf, including:
- Logistics Partners & Carriers: To coordinate pickups, deliveries, and route planning.
- Payment Processors: To process transactions and refunds.
- IT & Infrastructure Providers: Cloud hosting, data storage, maintenance, and analytics.
- Customer Support Vendors: Call centers, live-chat providers, and help-desk platforms.
All service providers we engage are contractually obligated to handle your data in accordance with this Privacy Policy and applicable laws.
5.2 Business Transfers
In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you and/or make notice available on our website of any change in ownership or control.
5.3 Legal Requirements & Protection of Rights
We may disclose your personal information if required by law or legal process (e.g., subpoena, court order) or if we reasonably believe such action is necessary to:
- Comply with applicable laws, regulations, or government requests.
- Enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and those of our users or others.
- Prevent, detect, and investigate fraud, security issues, or technical problems.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Retention periods may vary depending on:
- The type of service or transaction (e.g., booking records, GST compliance).
- Legal or regulatory requirements (e.g., tax, e-invoicing, labor regulations).
- Resolution of disputes or enforcement of agreements.
When personal data is no longer needed, we securely delete or anonymize it.
7. Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored on your device by your browser. They help websites recognize your device and remember information about your preferences or past actions.
7.2 How We Use Cookies
We use cookies and similar technologies to:
- Essential Cookies: Enable core website functionality (e.g., login sessions, booking flow).
- Performance & Analytics Cookies: Collect information on how visitors use our site (e.g., pages visited, time spent) to improve user experience.
- Functional Cookies: Remember preferences (e.g., language, location settings) for personalization.
- Marketing Cookies: Deliver relevant advertisements, measure ad performance, and track conversion metrics.
7.3 Managing Cookies
Most browsers allow you to block or delete cookies via browser settings. However, disabling certain cookies may affect website functionality or restrict access to specific features.
8. Data Security
- Encryption: Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption for data in transit.
- Access Controls: Role-based access restrictions, strong authentication, and secure password policies.
- Network Security: Firewalls, intrusion detection/prevention systems, and regular vulnerability assessments.
- Employee Training: All staff with data access receive regular training on secure data handling practices.
- Data Backup & Recovery: Routine backups and disaster recovery plans to ensure data availability and integrity.
9. Your Rights & Choices
Under applicable laws (including the Information Technology Act, 2000, and relevant Indian regulations), you may have the following rights regarding your personal data:
- Access & Correction: You can request a copy of your personal data and ask us to correct or update incomplete or inaccurate information.
- Deletion: You may request the deletion of your data, subject to legal or contractual retention obligations (e.g., financial records for GST)
- Portability: You can request a machine-readable copy of the personal data you provided, where feasible.
- Consent Withdrawal: If you have provided consent for certain data processing (e.g., marketing communications), you can withdraw that consent at any time
- Objection & Restriction: You may object to or request the restriction of processing of your personal data in certain circumstances (e.g., direct marketing).
To exercise any of these rights, please contact us at privacy@manoharroadlines.in. We may request verification of your identity before processing such requests. We will respond in accordance with applicable laws.
10. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal data of a child under 18, we will promptly delete it. If you believe we may have information about a child, please contact us at privacy@manoharroadlines.in.
11. Third-Party Links
Our website or Services may contain links to third-party websites or services. We are not responsible for their practices. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or user feedback. We will post the updated Policy on our website with a revised “Last updated” date. Your continued use of our Services after such changes constitutes acceptance of the new Policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
- Email: prashant@manoharroadlines.com
- Shop No 1 Sukirti Chs Samatanagar Thane West -400606
- Phone: +91 99879 03200
